My stay at the Axel Hotel Berlin was a mix of positives and negatives. While the staff were consistently friendly and attentive, I encountered several issues that detracted from my experience. The room had some cleanliness concerns, and the air conditioning was insufficient, making it uncomfortable on hot days. However, the breakfast was a highlight, offering a good variety and quality that I appreciated each morning.
Rooms
5.0
The room I stayed in had a rain forest shower, which was great, but overall the cleanliness was lacking. There were also issues with stale smoke lingering in the room, which was very off-putting.
Service
6.0
The staff were very friendly and professional, doing their best to assist me. However, there were moments when service felt dismissive, particularly during the long wait for my room to be ready.
Location
Dining
5.0
Breakfast was extensive, with good coffee and attentive service. Unfortunately, I found the in-room dining options to be overpriced and below average, which was disappointing.
Facilities
5.0
The wellness and gym facilities were nice, but I encountered problems with the hot tub and sauna not functioning regularly. It was frustrating because I expected a better experience in a hotel of this caliber.
Avery
United Kingdom,
November
2024
6.8/10
My stay at Axel Hotel Berlin was a mix of thrills and chills. The location was fantastic, making it easy to explore the city, and the staff were generally friendly and eager to assist. However, I ran into issues with room cleanliness and maintenance that were disappointing. The rooftop sauna was a cool perk, but they need to step up their towel game.
Rooms
8.0
I stayed in a junior suite that was spacious and clean, with a large shower perfect for two. However, the design choices, like the big red glass window between the bath and bed, were a bit quirky. My friend's room had severe cleanliness issues and dangerously designed windows, showcasing inconsistency across rooms.
Service
7.0
The front desk staff were super friendly, offering a warm welcome and help whenever I needed it. However, some aspects of service fell short, like the lack of responsiveness during a maintenance issue.
Location
9.0
The hotel is ideally located just a short walk from the subway and near a range of restaurants and bars, which made it easy to enjoy Berlin's vibrant nightlife. This was certainly a highlight of my stay.
Dining
6.0
Breakfast had a decent variety, but I found it to be a bit below par and repetitive. My impression was that the dining options, while available, could use some improvement.
Facilities
7.0
The rooftop sauna and jacuzzi were wonderful amenities, although I think they need to ensure there are enough towels available for guests. The overall facilities, like the spa services, were enjoyable but could be better managed.
Arthur
United Kingdom,
November
2024
6.4/10
I had an overall enjoyable stay at Axel Hotel Berlin, thanks to its really good location and friendly staff. However, I encountered issues with room cleanliness that affected my experience, particularly noise disturbances that interrupted my sleep. The lovely breakfast service was a highlight, making mornings much brighter.
Rooms
7.0
My room was spacious and well-stocked with toiletries. However, I did notice some cleanliness issues that made it less than perfect.
Service
9.0
The staff were friendly and attentive throughout my stay. They truly made an effort to enhance my experience, especially during breakfast.
Location
10.0
The hotel is perfectly located just a short walk from Wittenbergplatz U-Bahn station, making it easy to explore Berlin. I loved how convenient it was to reach popular attractions.
Dining
9.0
Breakfast was fantastic, with a good variety of healthy options. The attentive service from the staff made it even more enjoyable.
Facilities
8.0
The rooftop amenities were a nice touch, providing a relaxing space with a lovely view of the city. I took full advantage of the spa area.
Rowan
United Kingdom,
November
2024
6.4/10
My stay at Axel Hotel Berlin was a mix of ups and downs. The location was excellent, making it easy to explore the nearby attractions. However, I faced multiple issues with room maintenance and staff unavailability that detracted from my experience. While I appreciated the friendly demeanor of some staff members, the overall service was inconsistent and left much to be desired.
Rooms
5.0
I experienced issues with multiple room changes due to broken toilets and a malfunctioning window, which was incredibly frustrating. The design of the hotel is unique but dated, and the lighting was quite poor, making it tough to get ready properly.
Service
5.0
Although some staff members were attentive and friendly, the overall management response to my complaints was lacking. At times, only one staff member was available at reception, causing long waits during busy hours.
Location
8.0
The hotel's location is excellent. It's close to KaDeWe and a short walk to various restaurants and the U-Bahn, making it very convenient for exploring Berlin's vibrant scene.
Dining
6.0
While I found the breakfast could have been better, especially with inconsistent quality and service, I did appreciate the variety available in the menu. The dining atmosphere, however, felt lacking, which was disappointing considering the potential.
Facilities
5.0
The facilities included a gym and spa, but I encountered issues there as well, including equipment not functioning properly. Despite the potential for relaxation, it felt under-maintained during my stay.
Nicholas
United Kingdom,
October
2024
7.2/10
My stay at Axel Hotel Berlin was a mixed bag. While I appreciated the friendly and attentive staff, the room left much to be desired with issues like stale smoke smell and dated décor. However, the location was excellent, putting me close to major attractions and nightlife in the heart of the gay district.
Rooms
5.0
I was initially given a small, deluxe room that smelled of stale smoke and lacked proper storage. After voicing my concerns, I received a better room which, although larger, still had a lingering odor. The pillows were of poor quality, making sleep a bit uncomfortable.
Service
8.0
The staff were truly the highlight of my stay. Everyone from reception to the breakfast team was exceptionally friendly and eager to assist. They made my dining experience enjoyable and went out of their way to fix any problems I had.
Location
Dining
7.0
Breakfast was a high point with a wide variety of options, though I noticed some dishes were slow to be replenished at times. The Georgian restaurant nearby also offered great value for delicious food.
Facilities
5.0
While the wellness area was compact and had decent amenities like a sauna and whirlpool, I felt it could use a bit more attention to cleanliness and maintenance, especially the showers.